Frequently asked questions

Because booking directly on our website costs less than booking the same accommodation on Booking or Airbnb. You can also manage your booking in “My booking” and speak directly to our team.

You can book up to 180 days before your arrival date.

Yes, the minimum stay depends on the property and dates. You'll see it when you select your dates on the property page.

Payment is by card through Stripe, a secure payment gateway. Nordik will never ask you to pay via WhatsApp or outside our website or the platform you booked through.

With an apartment, you have the entire place to yourself. With Rooms, you book a private room for your exclusive use within a shared apartment: the bathroom and kitchen are shared with other guests (except where the listing specifies a private bathroom) and are cleaned very frequently. Please read the description carefully before booking.

It depends on the building: some have no lift and rooms on upper floors, while some apartments are on the ground floor. We specify this on each property page; if it's important to you, please ask us before booking.

No: bookings made through Booking or Airbnb must be changed or cancelled on that platform, and Nordik cannot modify them for you. For everything else (arrival, access or any issues), we're still here to help via WhatsApp or email.

There are two: a flexible rate, which allows cancellation under its terms, and a lower-priced non-refundable rate, which does not allow refunds. The terms are similar to those on Booking, and you'll see them before you pay.

Yes: our website prices are already lower than those on booking platforms, and if you join Nordik Tribe for free, you get member rates (up to 10% off).

Yes, your accommodation will be clean, with the bed made and towels provided. There's no separate cleaning fee: it's included in the price you see.

No. Bookings on our website do not require a security deposit.

With the flexible rate, cancellation is free up to 7 days before arrival (up to 5 days for Nordik Tribe members). The non-refundable rate does not allow refunds. Submit your request through “My booking”.

Yes, you can request a date change or extend your stay through “My booking”. We'll check availability; if your property isn't available for those nights, we'll suggest another available Nordik property.

Let us know so we can update the number of guests, as the online registration must match the people staying. Only guests who are listed on the booking and have registered are allowed to enter.

All features (shared bathroom, floor, parking…) are described in the listing, so we recommend reading it carefully before booking. If you cancel after your stay has begun, your rate's terms apply. If there's a genuine problem with the accommodation, contact us straight away so we can resolve it.

Complete the online registration (online check-in / guest registration form). A few days before arrival, you'll receive a link by email and WhatsApp. Once registration is complete, we'll send your access details 24 hours before arrival.

Yes, it is required by law for everyone staying, including anyone added to the booking later.

No, it's optional. Scanning your document simply fills in your details automatically; if you'd rather not upload it or get an error, you can enter your details manually and your registration will be just as valid. We recommend using Google Chrome.

Yes: the link arrives a few days before check-in. If your arrival date is approaching and you still haven't received it, check your spam folder and message us on WhatsApp so we can resend it.

Yes, it really helps us. We'll send you a link to let us know your arrival time (and later, your departure time). If you've already told us by message, there's no need to tell us again.

Our official WhatsApp number is +34 644 63 00 29. We never ask for payment via WhatsApp: don't pay anything outside our website or the platform you booked through, and if you're unsure, contact us first.

Check-in is from 15:00 and check-out is by 10:00. Our team cleans and prepares the accommodation between bookings.

We can't guarantee it, as cleaning takes place before then. If you need to arrive very early, the best option is to book the previous night too, if it's available.

There are no physical keys or key boxes: check-in is self-service, using a digital key or codes. We'll send your access details and an instruction video 24 hours before arrival, once your online registration is complete.

Not at all: with self check-in, you can arrive at any time. Watch the access video carefully before you arrive and let us know your approximate arrival time. In Rooms, please enter quietly; in apartments, don't ring the building intercom or neighbours' doorbells. If you're unsure about anything, message or call us.

This usually happens after several consecutive attempts. Wait 2 minutes and carefully enter the code again, or use the digital key link to open the door. If it still won't open, message us on WhatsApp.

Contact us from another phone: we'll verify the name on the booking and open the door remotely. For security reasons, we never give codes to anyone who isn't on the booking.

We don't have luggage storage. We recommend nearby paid luggage storage services or lockers; tell us where you're staying and we'll point you in the right direction.

Yes, towels are included. The hairdryer is in the bathroom or bathroom cupboard; in Rooms, it may be shared.

Some apartments have a travel cot; it comes without bedding and guests usually assemble it themselves. Please request one in advance so we can confirm availability.

The kitchen is shared by guests staying in the apartment. You can store food in the fridge labelled with your name, and we ask you to leave everything clean and tidy after use.

Yes. Please respect other guests' and neighbours' need for rest: quiet hours are from 22:00 to 10:00. Parties and pets are not allowed.

Yes, all our properties have Wi-Fi. You'll find the connection details in your arrival instructions.

No, none of our properties have a safe.

Those cupboards are reserved for the cleaning team and must remain locked. You're welcome to use all other cupboards and drawers.

Yes, tap water in Málaga is safe to drink, although many people prefer the taste of bottled water.

The water heater can take about an hour to heat up again after several showers in a row. Check that it's plugged in and switched on; if there's still no hot water, contact us.

Many induction hobs have a safety lock: we can explain how to unlock it. If nothing is working, check the fuse box for a tripped circuit breaker and switch it back on. If that doesn't help, send us a photo or video.

Check that the remote has batteries, that you've selected the mode (cooling or heating) and that the windows are closed. If it still isn't working, let us know.

Yes. Let us know and we'll remove them.

Message us on WhatsApp (+34 644 63 00 29), explaining what's happened and where, with a photo or video if possible. That way we can help straight away or send maintenance as soon as possible. If we need to enter the property during your stay, we'll let you know beforehand.

We don't offer cleaning during your stay. For longer stays, we provide extra bed linen and towels so you can change them whenever you like. In Rooms, shared areas are cleaned frequently.

We'll reply as soon as possible through the same channel you used to contact us; if we have your phone number, we may also reply via WhatsApp.

Our properties don't have private parking. Street parking is in paid blue zones or residents-only areas; a nearby public car park is the most convenient option. Tell us which property you're staying at and we'll recommend the nearest one.

Yes. You can book a private transfer to or from the airport with our experiences partner under Experiences → Transfers.

No. Pets are not allowed at any of our properties.

Yes, children are welcome; all underage guests must be included in the booking and guest registration. If you're travelling with a baby, please request a cot in advance.

Some buildings have no lift. If you have accessibility needs, contact us before booking and we'll recommend the most suitable accommodation.

Your invoice is emailed automatically after check-out. If you don't receive it, check your spam folder. If you still can't find it, email facturacion@nordikcompany.com with your booking number and tax details.

The confirmation is issued in the lead guest's name; everyone else is listed as a registered guest. If you need proof of stay for an administrative procedure, tell us what it's for and we'll prepare it for you.

Usually not, as another guest is often arriving the same day. If you'd like to request it, contact us in advance and we'll check that day's schedule.

Let us know your departure time using the link we send you the day before, and make sure the door is securely closed. If you're unsure how to lock up, contact us.

Message us on WhatsApp or email reservas@nordikcompany.com with your booking number and details of what you've left behind, and we'll check with the team.

Our team checks the property and takes photos at every clean. If anything is damaged or missing, we'll notify you and provide evidence, and we may seek compensation under the booking terms. If something breaks accidentally, let us know: it's always best to tell us.

It's Nordik's free guest club: when you book directly, you get member rates (up to 10% off) and other benefits depending on your tier.

Joining is free. There are three tiers: Explorer (5%), Nomad (7%) and Wayfarer (10%). You become an Explorer when you join, a Nomad after 2 stays with Nordik and a Wayfarer after 3. Your tier's discount is always applied in full.

Nordik Tribe members can cancel flexible-rate bookings free of charge up to 5 days before arrival.

Gift cards can be used to book stays at Nordik properties (not trips or experiences). They cannot be exchanged for cash: any remaining balance is kept as credit for another booking. They are valid for 12 months from purchase.

We handle all the day-to-day aspects of renting out your property: listings and bookings on platforms and our website, guest communication, guest registration, keyless access, cleaning, laundry, maintenance and resolving issues.

Guests enter using smart locks with a code or digital key. We monitor their status remotely (battery and connection) and check them before every arrival.

Every issue is logged as a task with photos and videos and added to the area's maintenance schedule. Urgent issues affecting a guest's stay are dealt with outside the regular schedule.

Yes. For major repairs or purchases, we'll send you the reason, details and an estimated cost, and we won't proceed without your approval. Renovation work is scheduled between bookings.

We'll notify you by email with photos and, if you ask us to, handle the claim on your behalf and document everything.

Our team documents the property's condition with photos at every clean. We use this evidence to submit a damage claim to the guest or platform within the relevant deadlines.

We'll update you by email and WhatsApp on what's happened, what's already been done and the next steps, with photos when needed.

Yes. We read every review and turn each specific complaint into an improvement task. If it involves a cost, we'll put the proposal to you first.

Yes. Tell us the dates and we'll block them in the calendar, send you the access codes and have the property ready for you.

Leave your details in the Property owners section of this website, or contact us at reservas@nordikcompany.com / WhatsApp +34 644 63 00 29.